| 1. How do I place an order or get more information about a product with Hysutron? |
There are various ways to place an order with Hysutron.
- Website – You can fill out a contact form and hit send. You can also
click the “Request a Quote” button on any of the products you are planning
to order.
- Email – You can contact our sales team at
sales@hysutron.com.
- Call – You can contact us directly through our main line and you will be
transferred to our Sales Engineer.
|
|
|
| 2. What is the time length in processing my order? |
| Due to many variables in the process we cannot provide a generalized timeline. You can contact our mainline at (763) 219-1328 or email support@hysutron.com. |
|
|
| 3. My product was damaged during shipping. What do I do? |
| Hysutron only ships products new and are shipped FOB origin. Once products are sent out from our facility it is out of our control from and not limited to improper handling. Customers will take full responsibility initiating claims for their damage products through their carriers. Products that are damage should be notified to Hysutron immediately for assistant in their claims. |
|
|
| 4. How do I return a defective product for repair? |
| To reduce downtime, contact our RMA support first at rma@hysutron.com or call our mainline to connect with our support. If we are unable to resolve the issue over the phone or email customers will need to submit an RMA form. Our support will then issue you an RMA number for your product. |
|
|
| 5. Why am I charged for shipping on my defective product? |
| Customers are responsible for all shipping charges when shipping defective products back to Hysutron. This is to insure products were not caused by mishandling, misuse, or abuse of the product. |
|
|
| 6. Why am I charged for shipping on my repaired product? |
| Customers are responsible for all shipping charges when shipping repair products back to Hysutron. Products will be shipped back to customers via Ground Freight at no charge if the product is in-warranty. Products that are out of warranty will be charged to and from Hysutron. |
|
|
| 7. How to mount my LCD displays and Panel PCs? |
There are a variety of mounting types available. Some Displays and Panel PC’s
may have multiple mounting types. There are three common mounting types which
are panel mount, VESA mount, and open frame.
Panel Mount – This type of mounting is used when clients want to flush their
screen with a surface and sealed with a gasket sometimes from the environment.
This is done by having a cutout on the surface and mounted with clips (clips
either come with or ordered with the products).
VESA mount – This type of mounting has a pattern on the backside of the
Display or Panel PC’s. Using this hole pattern bolts can be used to mount the
products to an arm, stand, wall mounts, or your own custom product. While there
are various mounting hole sizes, the common mounting holes are 75mm x 75mm &
100mm x 100mm.
Open frame mount – This mounting style is mounted using the holes from the
display flanges and sealed with a gasket over the touch surface. The product is
mounted behind or inside an enclosure so that only the LCD is viewable for use. |
|
|
| 8. What is my PICMG? |
| PICMG (PCI Industrial Computer Manufacturers Group) is an association of multiple companies designed to use and adapt PCI Technologies for high-performance telecommunications, military, and industrial computing applications. This gives a standard for companies and allows different suppliers to have SBC’s be interchangeable with various backplanes and chassis. There are multiple SBC slot types but the current standards are PICMG 1.3. |
|
|
| 9. What is my IP Ratings? |
IP rating is a code for International Protection Marking also interpreted as
Ingress Protection Marking. This classifies and rates the degree of protection
towards dust, accidental contact and liquid by its enclosure. Products that have
IP ratings are durable and can sustain harsh environments and is an excellent
solution for and not limited to manufacturing environments. Below is a chart of
common IP ratings for industrial applications.
| IP Number |
First Digit = Solids |
Second Digit = Liquid |
| IP65 |
Protected from total dust ingress. |
Protected from low pressure water jets from any direction. |
| IP66 |
Protected from total dust ingress. |
Protected from high pressure water jets from any direction. |
| IP67 |
Protected from total dust ingress. |
Protected from immersion between 15 centimeters and 1 meter in
depth. |
| IP68 |
Protected from total dust ingress. |
Protected from long term immersion up to a specific pressure. |
| IP69K |
Protected from total dust ingress. |
Protected from steam-jet cleaning. |
|
|
|
| 10. What are the differences between industrial computers vs comsumer computers? |
| Industrial computers offer longer life cycle products with ranges of 5+ years on the market. This reduces the risk of products being discontinued and reduces cost over all by not having to replace products every year. Industrial computers are also designed to be durable for industrial type environments. This included exposures to liquid, low and high temperature ranges, shock, vibration, and dust. |
|
|
| 11. What are the common touchscreens you offer and what are the differences? |
Hysutron offers Projected Capacitive, Resistive, Surface Acoustic Wave, and
Infrared on our Industrial Displays and Industrial Panel PC product line. The
more common touchscreens used are Projected Capacitive and Resistive.
Projected Capacitive (PCT or PCAP) touchscreen panel consists of glass
insulator that are coated with a transparent conductor. With the human body
having electrical conductor, touching the surface of the screen creates a
distortion of the screens electrostatic field and is registered and sent to the
controller. Having the extra glass insulator makes PCT’s more rugged of the two.
This makes PCT slightly less susceptible to scratches. While PCT’s are slightly
more rugged, users must use their bare fingers or a stylus to effective work
with the touchscreen because of the transparent conductor.
Resistive touchscreen panel consists of several layers, the more important
layers are the two thin, transparent electrically-resistive layers separated by
a thin space. Voltage is passed through the point of touch on the glass and
registered to the other layer and then sent to the controller. This is turn
makes resistive touchscreen more flexible for users that are in an environment
that requires wearing gloves. Resistive touchscreens are more common of the two
and are also more cost effective, making them more popular in the industry. |
|
|
| 12. What are the best options for extreme temperatures? |
| There are many options when clients are facing extreme temperature applications. Hysutron provides a wide variety of products which makes your choices easier. Our compact systems operate at temperatures of -20°C (-4°F) to 70°C (158°F) which makes them a perfect fit for this category. If that doesn’t fit your needs of applications, we also supply SBC’s and motherboards that handle much more extreme temperatures. |
|
|
| 13. What is the best processor for my application? |
| Hysutron offers various processor solutions which fits your application needs. The common processors we provide are Intel Atoms, Core 2, i-Series, Celeron, Pentium, and Xeon. Some examples are Intel Atom processors having lower cost and lower power consumption and usually embedded with an SBC or motherboard. Intel i-Series are higher performance processors when clients need more power in computing. They are also used with a combined graphics cards to produce faster processing and rendering in graphics. Intel Xeon are the core for servers. They provide various speeds in processing but having more cores, higher L3 cache, and ECC memory support is their advantages. This advantage gives Xeon the ability to handle heavier more intense loads 24/7. |
|
|
| 14. What power supply options are available for application? |
| Hysutron carries a wide range of power supply units ranging from power supply types to power types. Whether it be a power brick to ATX redundant power supply or AC to DC we got it. |
|
|
| 15. Are Hysutron products compatible with Windows Embedded? |
| Hysutron has various products that are Windows Embedded compatible. Due to our large product volume, you can contact our Sales team to get more information. |
|
|
